We previously shared that GreenShield would be moving to mandatory receipt uploads for all claims submitted through GreenShield+ starting March 4, 2026. GreenShield has now advised that this transition has been deferred, and there is no new implementation date at this time.
What this means for you:
You can keep submitting claims the same way through GreenShield+, just remember to hold on to your receipts in case they’re needed later.
If you have any questions, please feel free to reach out to the Benefits Team at Benefits@united-church.ca
Starting March 4, 2026, GreenShield will be transitioning to mandatory receipt uploads for all claims submitted through GreenShield+. This means rather than keeping receipts for future audits, members will be required to upload it during the claim submission, and GS+ will store it securely*. If you are not already doing so, we recommend adopting this practice now.
*All member data is processed/stored within Canada. They use Toronto-based servers that have been audited to meet the highest standards for data security. This includes multiple on-site and off-site encrypted backups, intrusion prevention and detection systems, and various safeguards.
The Customer Contact Centre is currently experiencing elevated wait times due to a seasonal increase in call volume. To help reduce the impact of these high‑volume periods, several initiatives are underway:
Additional mitigation strategies—including overtime, cross‑functional support, and student staffing—continue to be used to help manage peak‑period demand. These combined efforts are intended to stabilize service levels as call volumes return to normal.
An apology is extended for any inconvenience these delays may cause for members.
Members are encouraged to use their GS+ accounts for self‑service options. You can also find answers to any FAQs through the GS+ Help Centre.
Good news! Pension plan members will receive a pension increase effective January 1, 2026.
Pensioners and Deferred Members
Current pensioners and deferred members will receive a 2 percent* increase to their pension amount effective January 1, 2026.
* The Income Tax Act and regulations and the Plan, limit pension increases to the cumulative growth in Consumer Price Index since the pension commenced. For this reason, recently retired pensioners and deferred members who terminated active membership recently may see a lesser increase.
Active Members
For active members, the accrual rate will stay at 1.85 percent in 2026 from the base rate of 1.4 percent. In 2027 the accrual rate is scheduled to return to 1.4 percent.
What Does “Accrual Rate” Mean?
The accrual rate is the rate at which you earn your pension. In 2026, you earn your pension at the rate of x percent of your pensionable earnings.
How Does This Work?
You earn a piece of pension every year that you work and contribute to the plan—like building blocks.
For example, let’s assume that a member’s pensionable earnings stayed constant at $60,000 every year, (for easy figuring). From 2019, that member would earn
|
Year |
Accrual Rate | Formula |
Pension Credit Earned |
|
2019 |
1.4% | 1.4% of $60,000 | $ 840 |
|
2020 |
1.85% | 1.85% of $60,000 | $ 1,110 |
|
2021 |
1.625% | 1.625% of $60,000 |
$ 975 |
| 2022 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2023 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2024 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2025 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2026 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2027 | 1.4% | 1.4% of $60,000 |
$ 840 |
At the end of your career, the annual pension amounts earned each year will add up to the total annual pension you will receive every year for the rest of your life. So, the higher amount earned in 2026 will continue to benefit you for the rest of your retired life.
What about Future Increases?
There is no automatic indexing in our plan. The Pension Board and Pension Plan Advisory Committee annually assess the resources available and determine whether there are surplus funds that can be used to increase benefits.
Whether it’s stepping away from your desk, reading a book, or setting healthy boundaries in your personal life, self-care is about showing up for yourself in meaningful ways—big and small. This July, we’re celebrating the importance of self-care and friendship, with two key dates to mark on your calendar:
Caring for your whole self is essential to living your healthiest life. This includes your mental, physical, emotional, spiritual, and practical self-care. Here are some examples – with resources from the GreenShield+ Wellness Hub and WorkHealthLife* – on how you can prioritize you.
*Enter The United Church of Canada to gain access to the site.
Mental Self-Care
Physical Self-Care
Emotional Self-Care
Spiritual Self-Care
Practical Self-Care
This month, let’s commit to nurturing ourselves and those around us, because when we care for ourselves, we’re better equipped to care for others.
As we step into June, we embrace a month rich with meaning, reflection, and celebration. It’s a time to honor our differences, uplift voices that have been marginalized, and recommit to building a more equitable, and sustainable world.
This month is a reminder of the importance of diversity in all its forms. It’s a time to reflect on how we can create spaces where everyone feels seen, heard, and valued. Equity is not just a goal—it’s a practice we must embed in our everyday actions and decisions.
Pride 2025
June is also a celebration of the 2S and LGBTQIA+ community’s resilience, creativity, and contributions to society. It’s a time to honor the history of the Pride movement, recognize the ongoing struggles for equality, and stand in solidarity with those advocating for love, dignity, and justice.
World Environment Day
Don’t forget to mark your calendars on June 5 for World Environment Day – a global call to action to protect our planet. This year’s theme emphasizes the urgent need to restore ecosystems and combat climate change. As we celebrate our human diversity, let’s also remember our shared responsibility to care for the Earth, our common home.
Whether it’s attending a Pride event, participating in a sustainability initiative, or learning more about the United Church’s practices (Disability, Accessibility and Inclusion, Gender, Sexuality, and Orientation, and Equity, Accessibility and Privacy) there’s a place for everyone in this journey. Let’s celebrate love in all its forms and continue to push for a world where everyone can live authentically and safely.
Here are a few articles you can check out on GreenShield+:
Good news! Pension plan members will receive a pension increase effective January 1, 2025. Due to the Canada Post strike, you will receive the letter from Pension Board Chair, Anne Soh, once the strike has been resolved. You can access the letter electronically here:
Pensioners and Deferred Members
Current pensioners and deferred members will receive a 2.7 percent* increase to their pension amount effective January 1, 2025.
* The Income Tax Act and regulations and the Plan, limit pension increases to the cumulative growth in Consumer Price Index since the pension commenced. For this reason, recently retired pensioners and deferred members who terminated active membership recently may see a lesser increase.
Active Members
For active members, the accrual rate will stay at 1.85 percent in 2025, up from the base rate of 1.4 percent. In 2026 the accrual rate is scheduled to return to 1.4 percent.
What Does “Accrual Rate” Mean?
The accrual rate is the rate at which you earn your pension. In 2025, you earn your pension at the rate of 1.85 percent of your pensionable earnings.
How Does This Work?
You earn a piece of pension every year that you work and contribute to the plan—like building blocks.
For example, let’s assume that a member’s pensionable earnings stayed constant at $60,000 every year, (for easy figuring). From 2019, that member would earn
|
Year |
Accrual Rate | Formula |
Pension Credit Earned |
|
2019 |
1.4% | 1.4% of $60,000 | $ 840 |
|
2020 |
1.85% | 1.85% of $60,000 | $ 1,110 |
|
2021 |
1.625% | 1.625% of $60,000 |
$ 975 |
| 2022 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2023 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2024 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2025 | 1.85% | 1.85% of $60,000 |
$ 1,110 |
| 2026 | 1.4% | 1.4% of $60,000 |
$ 840 |
At the end of your career, the annual pension amounts earned each year will add up to the total annual pension you will receive every year for the rest of your life. So, the higher amount earned in 2025 will continue to benefit you for the rest of your retired life.
What about Future Increases?
There is no automatic indexing in our plan. The Pension Board and Pension Plan Advisory Committee annually assess the resources available and determine whether there are surplus funds that can be used to increase benefits.
As part of GreenShield’s commitment to delivering an exceptional member experience, they will be modernizing their compound policy. This will be implemented in several phases, focusing on specific reimbursement conditions and compound categories. Phase 1 is projected to be implemented on September 3, 2024.
Biosimilar transitioning British Columbia
In May 2019, the British Columbia (B.C.) government implemented a biosimilar switching policy under its public prescription drug insurance plan. In December 2023, BC PharmaCare announced it would provide a six-month transitional period to allow those using Humalog (insulin lispro), used to treat diabetes, with an Omnipod, Ypsomed, Tandem, or Medtronic pump to transition to the biosimilar, Admelog by May 30, 2024. Health Canada has approved Admelog for use with these pumps, and it is a regular PharmaCare benefit. Patients with new approvals for insulin pumps are expected to use Admelog. Details can be found on the BC PharmaCare website.
In accordance with provincial coordination policies, GreenShield will expand their standard Biosimilar Transition Program in British Columbia to include Humalog for those using an Omnipod, Ypsomed, Tandem, or Medtronic pump. Unless an exception applies, the program will transition on July 22, 2024.
GSC have notified plan members that they must transition to Admelog by July 22, 2024. Plan members claiming Humalog and coordinating benefits with the BC PharmaCare Drug Plan will receive letters advising them of the upcoming transition. They also recommend consulting with their prescriber for transitioning support, including obtaining a new prescription for Admelog, if necessary. However, if BC PharmaCare grants an exception to allow a plan member to remain on Humalog, GreenShield will follow suit and pay for Humalog to enable continued coordination of claims.
Biosimilar transitioning Quebec
In April 2022, the Government of Quebec implemented a biosimilar switching policy under its public prescription drug insurance plan. On December 12, 2023, Régie de l'assurance maladie du Québec (RAMQ) announced as of December 13, 2023, the biologic Lucentis (ranibizumab), used to treat various eye conditions, will no longer be listed on the List of Medications and RAMQ patients being treated with Lucentis were required to transition to the biosimilar, Byooviz by May 22, 2024. Details can be found on the Infolettre RAMQ (available only in French).
GreenShield will also expand their standard Biosimilar Transition Program in Quebec to include Lucentis. Unless an exception applies, the transition date will be August 22, 2024.
GSC have notified plan members that they must transition to Byooviz by August 22, 2024. Plan members claiming Lucentis (including those coordinating with another drug plan) will receive letters advising them of the upcoming transition. They also recommend consulting with their prescriber or pharmacist for transitioning support, including obtaining a new prescription for Byooviz, if necessary.
Per RAMQ criteria, exemptions will apply to:
If you have any questions, please contact Benefits@united-church.ca
GreenShield has advised that their union represented employees have voted in favour of a new, 3-year collective agreement with Green Shield Canada.
The GreenShield contact centre will reopen on Monday, April 22, however, it is anticipated that call volumes may be higher than usual at this time.
GreenShield continues to encourage members to use the fully operational online services, including Web, mobile, providerConnect and all real-time submissions from pharmacies and dental offices. For support checking your coverage online, please visit their self-service page.
GreenShield’s self-serve phone system is available via the call centre number, 1-888-711-1119, to:
If you have any questions, please email the Benefits Centre at Benefits@united-church.ca
GreenShield's collective agreement with Unifor expired on Friday, March 1, leading to a strike. GreenShield has activated its contingency plan to ensure essential services continue during the strike.
GreenShield remains optimistic that a settlement can be reached through constructive and focused discussions.
Online services, including claim submissions, continue to be available and are not impacted by the Unifor strike, and there will be no interruption to the health and administrative services that GreenShield provides.
The GreenShield contact centre is closed during the strike, but you will still be able to use GreenShield’s online services or their self-serve phone system depending on your needs. Since 94% of claims are submitted online, online service claims continue to be processed; other online services that most members rely on also remain available with minimal disruption.
GreenShield’s self-serve phone system is available via the call centre number, 1-888-711-1119, to:
GreenShield encourages members to use the fully operational online services, including Web, mobile, providerConnect and all real-time submissions from pharmacies and dental offices.
If you have any questions, please email the Benefits Centre at Benefits@united-church.ca
