As part of our ongoing commitment to strengthen the Care Navigation experience, plan members will now see Medical Second Opinion listed under Telemedicine on GreenShield+. This enhancement, introduced on January 1, directs members to a cobranded landing page where they can easily submit a request online. Members who prefer phone support can continue to reach Novus Health directly at 1‑855‑908‑1275 to speak with a Health Information Specialist.
What this means for plan members
Beginning January 1, 2026:
Get answers to your questions
Novus Health’s Medical Second Opinion Program can help you get answers to your questions, such as:
This transition strengthens the long‑term vision for Care Navigation and ensures members continue receiving trusted, high‑quality guidance when navigating important health decisions.
Women’s health evolves in meaningful ways from youth through later adulthood. Each life stage brings its own set of changes - physical, emotional, and hormonal - so in recognition of International Women’s Day on March 8, we’re highlighting the importance of awareness, proactive care and early support for women at every stage of life.
During their lifetime, women may experience shifts in menstrual health, reproductive needs, fertility, mental wellbeing, and later in life, the transition through perimenopause and menopause. Understanding these changes helps women make informed decisions and seek support that reflects their unique needs at each stage.
This month, we’re focusing on awareness around women’s health, with an emphasis on:
Every woman’s journey is different—but access to information, care, and supportive environments can make a significant difference in long-term health and quality of life.
By increasing awareness, we can create space for understanding, empowerment, and healthier outcomes for women at every age.
Just a reminder, if you want to access your EFAP services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
Website: one.telushealth.com
Username: unitedchurch
Password: eap
Pension Awareness Day on February 19 is a reminder of how important it is to understand and make the most of your pension. Even if retirement feels far away, learning about your United Church pension plan and the benefits it provides can help you and your loved ones build a stronger financial future. The earlier you start planning and saving, the more prepared and comfortable you’ll be when life after work finally arrives!
The Power of Financial Literacy: What you need to know
Financial literacy is more than understanding money — it’s about feeling confident in the decisions that shape your future. Learning the basics now makes it much easier to build long-term financial security.
Know your retirement goals
Think about the lifestyle you want — compare what you spend today with what you might spend once you stop working.
Expect some costs to change — fewer work expenses, different priorities like travel or hobbies, and possible health-related costs.
Use simple planning tools — the Government of Canada’s Retirement Income Calculator can help you estimate future income and expenses.
Attend our Pension Information Seminar - learn about how the plan works, what it costs, what it provides, and how to apply for your pension when you're ready. The next session is February 19 starting at 1:00 p.m. EST.
Understand what shapes your retirement
Start saving now
The Bottom Line
Building financial literacy today sets you up for a more secure and fulfilling retirement tomorrow. Understanding your lifestyle, planning ahead, and using available tools can make a meaningful difference in your future comfort and confidence!
February often brings attention to heart health, but it’s also the perfect moment to reflect on the powerful connection between your emotional wellbeing and your physical health. These two parts of your life don’t operate in isolation; they influence each other every day.
When stress, worry, or emotional strain builds up, your body often feels it too. Fatigue, tension, changes in sleep, and shifts in energy can all be signs that your emotional wellbeing needs attention. And the reverse is just as true - when your body feels strong and supported, your mind is better equipped to stay balanced, focused, and resilient.
Healthy Heart & Mind Tips
Your emotional and physical wellbeing are deeply connected. February is a great time to reflect on that relationship and explore what helps you feel more grounded, energized, and well.
Just a reminder, if you want to access your EFAP services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
Website: one.telushealth.com
Username: unitedchurch
Password: eap
The Customer Contact Centre is currently experiencing elevated wait times due to a seasonal increase in call volume. To help reduce the impact of these high‑volume periods, several initiatives are underway:
Additional mitigation strategies—including overtime, cross‑functional support, and student staffing—continue to be used to help manage peak‑period demand. These combined efforts are intended to stabilize service levels as call volumes return to normal.
An apology is extended for any inconvenience these delays may cause for members.
Members are encouraged to use their GS+ accounts for self‑service options. You can also find answers to any FAQs through the GS+ Help Centre.
January is the perfect time to reflect on the past year and think about what you’d like to accomplish going forward. You can use this fresh start to evaluate your mental health and set emotional goals that truly works for you and your life.
Why it matters:
Your mental well-being influences every part of your life—from relationships and work to physical health. Setting intentional goals can help you feel more balanced and resilient throughout the year.
Ask yourself:
Even modest, consistent efforts can spark positive change!
Set Your Emotional Goal
Website: one.telushealth.com
Username: unitedchurch
Password: eap
Investing in your mental well-being is a gift that lasts all year. Let this be the season to pause, reflect, and grow with intention because new beginnings deserve renewed minds!
*Just a reminder, if you want to access services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
As summer winds down, August offers a natural moment to pause, reflect, and reset. Whether you're working toward professional development, project goals, or personal growth, setting intentional goals can help you stay focused and energized.
But goal setting doesn’t have to live in separate silos. In fact, aligning your work goals with your personal wellness goals can lead to greater balance, resilience, and satisfaction, both on and off the job.
Here are a few ways to approach goal setting with wellness in mind:
Reconnect with Your Purpose
What motivates you in your role, and in your life? Aligning your goals with your values and strengths can make your work more meaningful and your personal growth more fulfilling.
Set Clear, Achievable Targets
Break larger objectives into smaller, manageable steps. Whether it’s completing a project or committing to a daily walk, small wins build momentum.
Prioritize Well-Being
Consider how your goals support your mental health, energy levels, and work-life balance. A healthier you is a more focused and productive you.
Stay Flexible
Life and work are dynamic. Give yourself permission to adapt your goals as needed. Progress isn’t always linear.
Celebrate Wins—Big and Small
Recognizing your efforts boosts morale and reinforces positive habits. Take time to acknowledge what you’ve accomplished—professionally and personally.
When you log into your GreenShield+ account, you’ll find a variety of tools and resources on the Well-Being page designed to support your health goals. From interactive activities and mini courses (like improving posture—perfect for those of us at a desk all day!) to a personalized health score that helps you track your progress, it’s all there to help you take small, meaningful steps toward better well-being.
The Benefits Centre is pleased to share information about new services available to Indigenous staff and ministry personnel. These services will provide culturally appropriate support and guidance, ensuring that Indigenous members of the church have access to resources that reflect their own needs and experiences.
Green Shield Canada is partnering with Noojimo Health, an Indigenous-owned organization, to offer culturally safe and timely virtual mental health services. Noojimo Health is the first all-Indigenous virtual mental wellness clinic for Indigenous people. The following services are delivered by Indigenous registered social workers through virtual sessions and phone calls:
The program can be accessed via GreenShield+, under Care Services > Mental Health > Indigenous Mental Health:
These services are available at no cost to members. Some individuals may be eligible to receive up to 22 hours of counselling each year through the Non-Insured Health Benefits (NIHB) program.
Whether it’s stepping away from your desk, reading a book, or setting healthy boundaries in your personal life, self-care is about showing up for yourself in meaningful ways—big and small. This July, we’re celebrating the importance of self-care and friendship, with two key dates to mark on your calendar:
Caring for your whole self is essential to living your healthiest life. This includes your mental, physical, emotional, spiritual, and practical self-care. Here are some examples – with resources from the GreenShield+ Wellness Hub and WorkHealthLife* – on how you can prioritize you.
*Enter The United Church of Canada to gain access to the site.
Mental Self-Care
Physical Self-Care
Emotional Self-Care
Spiritual Self-Care
Practical Self-Care
This month, let’s commit to nurturing ourselves and those around us, because when we care for ourselves, we’re better equipped to care for others.
Annual member statements for the 2024 plan year will be issued to active, deferred, and retired members of the pension plan at the end of June 2025. If you have not received your statement by the first week of July, please contact pension@united-church.ca to ensure the address on file is correct.
Remember that if you have a spouse, they will automatically receive any pre-retirement death benefit as per pension legislation. However, you should also designate a beneficiary in case your spouse predeceases you. If you do not have a spouse and have not designated a beneficiary, your benefit will go to your estate.
If you have not begun receiving your pension, the statement will contain a box that looks something like this:
1THE AMOUNT YOU HAVE EARNED ALREADY – is calculated based on your pensionable earnings and years of credited service.
2YOUR PROJECTED ANNUAL PENSION TO AGE 65 – is an estimate based on the assumption that you continue working in the same job category until you reach age 65. If you stop working before then, or if your pensionable earnings change, this amount will also change.
3MAXIMUM C/QPP BENEFITS – The amount shown as an example on your pension statement is the maximum amount payable under the Canada Pension Plan. Not all Canadians receive the maximum possible payout from the Canada Pension Plan. Please note that the average annual amount of CPP paid to new recipients (at age 65) in 2025 is $10,796.
To determine your personal benefit under the Canada Pension Plan, you can request a Personal Access Code (PAC). You can use this code to register for My Service Canada Account, which will provide access to your personal record of contributions and benefits earned under the Canada Pension Plan.
4MAXIMUM OAS BENEFITS – Old Age Security is a pension you can receive if you are 65 years of age or older and have lived in Canada for at least 10 years. The amount you receive depends on your income and how long you lived in Canada or specific countries after the age of 18. If your net income exceeds an income threshold ($93,454, for 2025) you will have to repay some or all of your OAS pension.
When planning for retirement, all of these sources of income, as well as your personal savings and any pension from previous employers, should be considered. We recommend that you consult with a financial planner to help with the financial aspects of your retirement planning.
