As part of our ongoing commitment to strengthen the Care Navigation experience, plan members will now see Medical Second Opinion listed under Telemedicine on GreenShield+. This enhancement, introduced on January 1, directs members to a cobranded landing page where they can easily submit a request online. Members who prefer phone support can continue to reach Novus Health directly at 1‑855‑908‑1275 to speak with a Health Information Specialist. 

What this means for plan members 

Beginning January 1, 2026: 

• Teladoc Medical Experts will no longer accept new requests. They will, however, continue supporting any cases opened before January 1, 2026, ensuring uninterrupted care for members and their dependents. 

• All new medical second opinion requests will be handled by Novus Health, offering a more integrated experience within GreenShield+. 

Get answers to your questions 

Novus Health’s Medical Second Opinion Program can help you get answers to your questions, such as: 

• Do I have the right diagnosis? 

• Are there other treatment options I should consider? 

• Are there any clinical trials currently available for my condition? 

This transition strengthens the long‑term vision for Care Navigation and ensures members continue receiving trusted, high‑quality guidance when navigating important health decisions.