RESOLVED: GreenShield Strike

April 18, 2024

GreenShield has advised that their union represented employees have voted in favour of a new, 3-year collective agreement with Green Shield Canada.

The GreenShield contact centre will reopen on Monday, April 22, however, it is anticipated that call volumes may be higher than usual at this time.

GreenShield continues to encourage members to use the fully operational online services, including Web, mobile, providerConnect and all real-time submissions from pharmacies and dental offices. For support checking your coverage online, please visit their self-service page.

GreenShield’s self-serve phone system is available via the call centre number, 1-888-711-1119, to:

  • Check eligibility for all the following benefits:
    • Chiropractic treatment
    • Custom foot orthotics
    • Dental recall exam
    • Eye exam
    • Massage therapy
    • Physiotherapy treatment
    • Prescription contacts/glasses
  • Get information on:
    • Eligible amount per visit/claim
    • Copay/deductible amounts (if applicable)
    • Maximums for specified benefit
    • Benefit start date
    • Used to date amount

If you have any questions, please email the Benefits Centre at

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