The Customer Contact Centre is currently experiencing elevated wait times due to a seasonal increase in call volume. To help reduce the impact of these high‑volume periods, several initiatives are underway:
Additional mitigation strategies—including overtime, cross‑functional support, and student staffing—continue to be used to help manage peak‑period demand. These combined efforts are intended to stabilize service levels as call volumes return to normal.
An apology is extended for any inconvenience these delays may cause for members.
Members are encouraged to use their GS+ accounts for self‑service options. You can also find answers to any FAQs through the GS+ Help Centre.
January is the perfect time to reflect on the past year and think about what you’d like to accomplish going forward. You can use this fresh start to evaluate your mental health and set emotional goals that truly works for you and your life.
Why it matters:
Your mental well-being influences every part of your life—from relationships and work to physical health. Setting intentional goals can help you feel more balanced and resilient throughout the year.
Ask yourself:
Even modest, consistent efforts can spark positive change!
Set Your Emotional Goal
Website: one.telushealth.com
Username: unitedchurch
Password: eap
Investing in your mental well-being is a gift that lasts all year. Let this be the season to pause, reflect, and grow with intention because new beginnings deserve renewed minds!
*Just a reminder, if you want to access services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
The holiday season is a time of celebration, but it can also bring added stress and pressure. Between year-end deadlines, family commitments, and financial strain, it’s easy to feel overwhelmed. In December, we’re focusing on two powerful tools to help you navigate the season: gratitude and stress management.
Why Gratitude Matters
Practicing gratitude isn’t just about saying “thank you”—it’s about shifting your perspective. Research shows that gratitude can:
Quick Tip: Start a gratitude list. Each day, write down three things you’re thankful for—big or small. It’s a simple habit that can make a big difference!
Managing Holiday Stress
The holidays can be joyful, but they can also be hectic. Here are a few strategies to keep your stress from sleigh-ing you this season!
The season is about connection and kindness, toward others and yourself, so let’s make space for gratitude and well-being as we close out the year.
Employee and Family Assistance Program (EFAP)
Just a reminder, if you want to access services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
Website: one.telushealth.com
Username: unitedchurch
Password: eap
As summer winds down, August offers a natural moment to pause, reflect, and reset. Whether you're working toward professional development, project goals, or personal growth, setting intentional goals can help you stay focused and energized.
But goal setting doesn’t have to live in separate silos. In fact, aligning your work goals with your personal wellness goals can lead to greater balance, resilience, and satisfaction, both on and off the job.
Here are a few ways to approach goal setting with wellness in mind:
Reconnect with Your Purpose
What motivates you in your role, and in your life? Aligning your goals with your values and strengths can make your work more meaningful and your personal growth more fulfilling.
Set Clear, Achievable Targets
Break larger objectives into smaller, manageable steps. Whether it’s completing a project or committing to a daily walk, small wins build momentum.
Prioritize Well-Being
Consider how your goals support your mental health, energy levels, and work-life balance. A healthier you is a more focused and productive you.
Stay Flexible
Life and work are dynamic. Give yourself permission to adapt your goals as needed. Progress isn’t always linear.
Celebrate Wins—Big and Small
Recognizing your efforts boosts morale and reinforces positive habits. Take time to acknowledge what you’ve accomplished—professionally and personally.
When you log into your GreenShield+ account, you’ll find a variety of tools and resources on the Well-Being page designed to support your health goals. From interactive activities and mini courses (like improving posture—perfect for those of us at a desk all day!) to a personalized health score that helps you track your progress, it’s all there to help you take small, meaningful steps toward better well-being.
The Benefits Centre is pleased to share information about new services available to Indigenous staff and ministry personnel. These services will provide culturally appropriate support and guidance, ensuring that Indigenous members of the church have access to resources that reflect their own needs and experiences.
Green Shield Canada is partnering with Noojimo Health, an Indigenous-owned organization, to offer culturally safe and timely virtual mental health services. Noojimo Health is the first all-Indigenous virtual mental wellness clinic for Indigenous people. The following services are delivered by Indigenous registered social workers through virtual sessions and phone calls:
The program can be accessed via GreenShield+, under Care Services > Mental Health > Indigenous Mental Health:
These services are available at no cost to members. Some individuals may be eligible to receive up to 22 hours of counselling each year through the Non-Insured Health Benefits (NIHB) program.
Whether it’s stepping away from your desk, reading a book, or setting healthy boundaries in your personal life, self-care is about showing up for yourself in meaningful ways—big and small. This July, we’re celebrating the importance of self-care and friendship, with two key dates to mark on your calendar:
Caring for your whole self is essential to living your healthiest life. This includes your mental, physical, emotional, spiritual, and practical self-care. Here are some examples – with resources from the GreenShield+ Wellness Hub and WorkHealthLife* – on how you can prioritize you.
*Enter The United Church of Canada to gain access to the site.
Mental Self-Care
Physical Self-Care
Emotional Self-Care
Spiritual Self-Care
Practical Self-Care
This month, let’s commit to nurturing ourselves and those around us, because when we care for ourselves, we’re better equipped to care for others.
As we step into June, we embrace a month rich with meaning, reflection, and celebration. It’s a time to honor our differences, uplift voices that have been marginalized, and recommit to building a more equitable, and sustainable world.
This month is a reminder of the importance of diversity in all its forms. It’s a time to reflect on how we can create spaces where everyone feels seen, heard, and valued. Equity is not just a goal—it’s a practice we must embed in our everyday actions and decisions.
Pride 2025
June is also a celebration of the 2S and LGBTQIA+ community’s resilience, creativity, and contributions to society. It’s a time to honor the history of the Pride movement, recognize the ongoing struggles for equality, and stand in solidarity with those advocating for love, dignity, and justice.
World Environment Day
Don’t forget to mark your calendars on June 5 for World Environment Day – a global call to action to protect our planet. This year’s theme emphasizes the urgent need to restore ecosystems and combat climate change. As we celebrate our human diversity, let’s also remember our shared responsibility to care for the Earth, our common home.
Whether it’s attending a Pride event, participating in a sustainability initiative, or learning more about the United Church’s practices (Disability, Accessibility and Inclusion, Gender, Sexuality, and Orientation, and Equity, Accessibility and Privacy) there’s a place for everyone in this journey. Let’s celebrate love in all its forms and continue to push for a world where everyone can live authentically and safely.
Here are a few articles you can check out on GreenShield+:
Feeling stressed about finances? You're not alone. Economic hardships can make managing money feel overwhelming. But there's good news! By assessing your finances and creating a plan to achieve your goals, you can reduce stress and boost your financial wellbeing.
Our Employee and Family Assistance Program (EFAP) provides numerous resources on the WorkHealthLife website. Search "The United Church of Canada" to gain access to articles and resources, such as:
Money and your mind: taking care of your finances and mental health
Financial health: how your finances affect your mind
Millennials: Your financial future is now
Mental Health Awareness Month
May is also Mental Health Awareness Month, a perfect time to focus on your overall wellbeing. Here are some important dates to keep in mind:
Let's make May a month of empowerment and positive change!
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As we approach the end of the year, it's the perfect time to reflect on our health and well-being. Teladoc Medical Experts is here to support you with a range of unique medical services designed to provide peace of mind and expert guidance. Stay healthy and informed this December with Teladoc's newsletter.
Expert Medical Opinion
Have you ever felt uncertain about a diagnosis or treatment plan? With Teladoc's Expert Medical Opinion service, you can receive an evaluation of your diagnosis and treatment plan from a carefully selected expert. This ensures you have the confidence and clarity needed to make informed decisions about your health.
Personal Health Navigator
Navigating the healthcare system can be overwhelming. The Personal Health Navigator service empowers you to make informed decisions about your care. Whether you need help understanding your options or connecting to valuable resources, their navigators are there to guide you every step of the way.
Finding a Doctor
Finding the right specialist can be challenging. Teladoc offers access to an extensive network of experts, ensuring you can find the specialist you need in your local area. Their network is designed to connect you with top-tier medical professionals who can address your specific health concerns.
Care Finder
For those seeking specialized care outside of Canada, the Care Finder service is invaluable. With a global database of over 50,000 expert physicians across more than 450 specialties and subspecialties, Teladoc can help you locate the right specialist no matter where you are.
You can access Teladoc Medical Experts by calling 1-877-419-2378 or visiting their website. You'll be connected to a Member Advocate, a Registered Nurse, who will assess your needs and provide the services designed to help you confidently move forward with your care.