We previously shared that GreenShield would be moving to mandatory receipt uploads for all claims submitted through GreenShield+ starting March 4, 2026. GreenShield has now advised that this transition has been deferred, and there is no new implementation date at this time.
What this means for you:
You can keep submitting claims the same way through GreenShield+, just remember to hold on to your receipts in case they’re needed later.
If you have any questions, please feel free to reach out to the Benefits Team at Benefits@united-church.ca
February often brings attention to heart health, but it’s also the perfect moment to reflect on the powerful connection between your emotional wellbeing and your physical health. These two parts of your life don’t operate in isolation; they influence each other every day.
When stress, worry, or emotional strain builds up, your body often feels it too. Fatigue, tension, changes in sleep, and shifts in energy can all be signs that your emotional wellbeing needs attention. And the reverse is just as true - when your body feels strong and supported, your mind is better equipped to stay balanced, focused, and resilient.
Healthy Heart & Mind Tips
Your emotional and physical wellbeing are deeply connected. February is a great time to reflect on that relationship and explore what helps you feel more grounded, energized, and well.
Just a reminder, if you want to access your EFAP services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
Website: one.telushealth.com
Username: unitedchurch
Password: eap
Starting March 4, 2026, GreenShield will be transitioning to mandatory receipt uploads for all claims submitted through GreenShield+. This means rather than keeping receipts for future audits, members will be required to upload it during the claim submission, and GS+ will store it securely*. If you are not already doing so, we recommend adopting this practice now.
*All member data is processed/stored within Canada. They use Toronto-based servers that have been audited to meet the highest standards for data security. This includes multiple on-site and off-site encrypted backups, intrusion prevention and detection systems, and various safeguards.
The Customer Contact Centre is currently experiencing elevated wait times due to a seasonal increase in call volume. To help reduce the impact of these high‑volume periods, several initiatives are underway:
Additional mitigation strategies—including overtime, cross‑functional support, and student staffing—continue to be used to help manage peak‑period demand. These combined efforts are intended to stabilize service levels as call volumes return to normal.
An apology is extended for any inconvenience these delays may cause for members.
Members are encouraged to use their GS+ accounts for self‑service options. You can also find answers to any FAQs through the GS+ Help Centre.
January is the perfect time to reflect on the past year and think about what you’d like to accomplish going forward. You can use this fresh start to evaluate your mental health and set emotional goals that truly works for you and your life.
Why it matters:
Your mental well-being influences every part of your life—from relationships and work to physical health. Setting intentional goals can help you feel more balanced and resilient throughout the year.
Ask yourself:
Even modest, consistent efforts can spark positive change!
Set Your Emotional Goal
Website: one.telushealth.com
Username: unitedchurch
Password: eap
Investing in your mental well-being is a gift that lasts all year. Let this be the season to pause, reflect, and grow with intention because new beginnings deserve renewed minds!
*Just a reminder, if you want to access services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
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The holiday season is a time of celebration, but it can also bring added stress and pressure. Between year-end deadlines, family commitments, and financial strain, it’s easy to feel overwhelmed. In December, we’re focusing on two powerful tools to help you navigate the season: gratitude and stress management.
Why Gratitude Matters
Practicing gratitude isn’t just about saying “thank you”—it’s about shifting your perspective. Research shows that gratitude can:
Quick Tip: Start a gratitude list. Each day, write down three things you’re thankful for—big or small. It’s a simple habit that can make a big difference!
Managing Holiday Stress
The holidays can be joyful, but they can also be hectic. Here are a few strategies to keep your stress from sleigh-ing you this season!
The season is about connection and kindness, toward others and yourself, so let’s make space for gratitude and well-being as we close out the year.
Employee and Family Assistance Program (EFAP)
Just a reminder, if you want to access services such as online appointment booking and live chat, you will need to create a personal account. Follow these steps to set up your account.
Website: one.telushealth.com
Username: unitedchurch
Password: eap
As summer winds down, August offers a natural moment to pause, reflect, and reset. Whether you're working toward professional development, project goals, or personal growth, setting intentional goals can help you stay focused and energized.
But goal setting doesn’t have to live in separate silos. In fact, aligning your work goals with your personal wellness goals can lead to greater balance, resilience, and satisfaction, both on and off the job.
Here are a few ways to approach goal setting with wellness in mind:
Reconnect with Your Purpose
What motivates you in your role, and in your life? Aligning your goals with your values and strengths can make your work more meaningful and your personal growth more fulfilling.
Set Clear, Achievable Targets
Break larger objectives into smaller, manageable steps. Whether it’s completing a project or committing to a daily walk, small wins build momentum.
Prioritize Well-Being
Consider how your goals support your mental health, energy levels, and work-life balance. A healthier you is a more focused and productive you.
Stay Flexible
Life and work are dynamic. Give yourself permission to adapt your goals as needed. Progress isn’t always linear.
Celebrate Wins—Big and Small
Recognizing your efforts boosts morale and reinforces positive habits. Take time to acknowledge what you’ve accomplished—professionally and personally.
When you log into your GreenShield+ account, you’ll find a variety of tools and resources on the Well-Being page designed to support your health goals. From interactive activities and mini courses (like improving posture—perfect for those of us at a desk all day!) to a personalized health score that helps you track your progress, it’s all there to help you take small, meaningful steps toward better well-being.
The Benefits Centre is pleased to share information about new services available to Indigenous staff and ministry personnel. These services will provide culturally appropriate support and guidance, ensuring that Indigenous members of the church have access to resources that reflect their own needs and experiences.
Green Shield Canada is partnering with Noojimo Health, an Indigenous-owned organization, to offer culturally safe and timely virtual mental health services. Noojimo Health is the first all-Indigenous virtual mental wellness clinic for Indigenous people. The following services are delivered by Indigenous registered social workers through virtual sessions and phone calls:
The program can be accessed via GreenShield+, under Care Services > Mental Health > Indigenous Mental Health:
These services are available at no cost to members. Some individuals may be eligible to receive up to 22 hours of counselling each year through the Non-Insured Health Benefits (NIHB) program.