GreenShield's collective agreement with Unifor expired on Friday, March 1, leading to a strike. GreenShield has activated its contingency plan to ensure essential services continue during the strike.

GreenShield remains optimistic that a settlement can be reached through constructive and focused discussions.

Online services, including claim submissions, continue to be available and are not impacted by the Unifor strike, and there will be no interruption to the health and administrative services that GreenShield provides.

 The GreenShield contact centre is closed during the strike, but you will still be able to use GreenShield’s online services or their self-serve phone system depending on your needs. Since 94% of claims are submitted online, online service claims continue to be processed; other online services that most members rely on also remain available with minimal disruption.

GreenShield’s self-serve phone system is available via the call centre number, 1-888-711-1119, to:

• Check eligibility for all the following benefits:
  • Chiropractic treatment
  • Custom foot orthotics
  • Dental recall exam
  • Eye exam
  • Massage therapy
  • Physiotherapy treatment
  • Prescription contacts/glasses
• Get information on:
  • Eligible amount per visit/claim
  • Copay/deductible amounts (if applicable)
  • Maximums for specified benefit
  • Benefit start date
  • Used to date amount

GreenShield encourages members to use the fully operational online services, including Web, mobile, providerConnect and all real-time submissions from pharmacies and dental offices.

If you have any questions, please email the Benefits Centre at Benefits@united-church.ca